For
Immediate Release
July
15, 2009
Finger
Lakes Answering Service Receives Gold Award
Finger
Lakes Answering Service of Auburn, NY has been honored with
the exclusive 2009 Award of Excellence for the fifth consecutive
year. The award is presented annually by the Association
of TeleServices International (ATSI), the industry’s trade
association for providers of telecommunications and call
center services including telephone answering and message
delivery. Finger Lakes Answering Service was presented with
the award at ATSI’s 2009 Annual Convention held at the Westin
Convention Center Hotel, in Pittsburg , PA.
After
six months of intensive testing, an independent panel of
judges scored call-handling skills such as courtesy, response
time, accuracy and overall service to their clients, the
cornerstones of the call management industry. If a company
scored 80% or better in ALL categories, they are presented
with the coveted Award of Excellence.
“The
ATSI Award of Excellence offers the industry the kind of
quality testing and benchmarking that is essential to help
us establish the kind of service levels that are being demanded
by our customers.” says ATSI President Dennis O’Hara.
Now
a five-time winner, Finger Lakes Answering Service earned
the Gold Award for five consecutive years. ATSI extends
its congratulations to the staff of Finger Lakes Answering
Service for their proven quality service to their customers.
“This
has become an integral part of our annual process of striving
for excellence. The staff looks forward to the testing process
and is justifiably proud of the award, says Gardner McLean,
President of FLBS. “We have extended the ATSI evaluation
process well beyond this program and use it to benchmark
our progress throughout the year, and especially within
the training and retraining processes.”
“Employee
call monitoring, based on ATSI customer service standards,
is an on-going weekly process. Employees are coached and
praised based on their individual results in our perpetual
attempt to provide outstanding customer service. This 5
year award shows the continuity of excellent service that
we offer our clients,” said Ray Schremp, Vice President.
“ It is rewarding to see the pride that our staff has in
their own efforts. If the awards program goes later than
expected, we start to receive calls asking whether we won,
and how we scored.”
About
ATSI
The
Association of TeleServices International was founded in
1942 as a national trade association representing live answering
services. ATSI now encompasses companies across the United
States offering specialized and enhanced operator based
services including: call centers, contact centers, inbound
telemarketing (order entry), paging, voice messaging, emergency
dispatch, fax and internet services among others.
