Finger Lakes Business Services provides answering services to many municipalities, counties and varying government agencies. Services provided range from emergency calls for highway departments and county health departments to after-hours coverage for City Mayor's office.

• Trained and experienced live answering service operators allow us to handle any situation.
• Dispatch emergency calls to on-call staff quickly and accurately.
• Back-up procedures in place to ensure calls are delivered.
• Urgent and non-urgent calls can be delivered in a manner you prescribe.
• Live operators follow instructions provided allowing you to conduct your practice efficiently.
• Customer service leaders are on duty at all times to answer questions.
• Call screen option available to “weed out” non-urgent calls going to operator.
• Answering service uses redundant phone lines and back-up generators to insure continuous service.