Medical Answering Services for Auburn, NY & the Finger Lakes Region
If you’re looking for medical answering services near Auburn, NY and the greater Finger Lakes Region, Finger Lakes Answering Service provides professional, highly trained medical answering service operators to keep your facility functioning smoothly.
An Experienced Medical Answering Service
Finger Lakes Answering Service has provided specialized medical answering services for over 50 years. Our longevity is a testament to our quality of service. Throughout our company history, Finger Lakes Answering Service has utilized state-of-the-art technology, providing dependable medical answering services supported by a superior technological infrastructure. Every representative of our medical answering service is trained to accommodate the specific needs of your hospital, medical practice or other healthcare facility. Our staff is committed to efficiency and accuracy; a commitment that’s backed by our status as a recipient of the Association of TeleServices International (ATSI) Award of Excellence for 11 consecutive years, including a Top 5 award for the last 6 years.
HIPAA Compliance Standards and Secure Messaging Capabilities
Our company understands the importance of guarding Protected Health Information (PHI) and we implement strict HIPAA compliance at all levels of our organization. All employees, from new hires up to the President, are required to pass a HIPAA exam and adhere to the corporate standards of confidentiality for all clients. Additionally, we have physical safeguards in place for our equipment, our Operator rooms are closed to all visitors and our systems are redundant, backed-up and secure.
We are also held to strict federal standards when it comes to transmitting PHI by text message. We have invested heavily in the design and development of a secure messaging service for our clients that require us to send PHI to a Smartphone or office computer. We partner with qliqSOFT™ to provide this service and have built it into our reply system. Learn more here.
Get Virtual Receptionists for Your Auburn, NY & Finger Lakes Region Medical Facility
As part of our medical answering services, we also offer virtual receptionists. Our virtual receptionists make your job easier, dispatching calls to the proper staff members and directing messages to the staff member whom you have instructed us to contact.
What Do Our Medical Answering Service Clients Have to Say?
“Over the last twenty-five years I have used several answering services and I can categorically say that yours is the best! I have never had any complaints from patients who call and speak to your sympathetic operators.” –J.L. – Family Practice
“One of the best things about this company is the relationship they build from the start-they work at being a partner with us. They do their job well and they are courteous-not just to the doctors, to every member of our staff. Unlike other answering services we’ve used in the past, each and every call taker tries their best to handle the call- they aren’t interested in just getting it off their plate.” – D.T- Neurologist Office
More About Our Medical Answering Services
Finger Lakes Answering Service provides hospitals, doctor offices, dental offices, health care providers, along with other medical professionals with a live answering service for their patients. Allow us to handle your high volume calls or after hour calls for your convenience. We provide a medical answering service which we can tailor to your specific needs for incoming calls and message delivery.
- Trained, experienced answering service operators allow us to handle any situation.
- Urgent calls are dispatched quickly and accurately.
- Numerous options are available to ensure messages are delivered as requested.
- We are a HIPAA and HITECH compliant medical answering service.
- Customer service leaders are on duty at all times to answer questions.
- Call screen option available to “weed out” non-urgent calls going to an operator.
- Use of redundant phone lines and back-up generators ensure continuous service.
How Much Do Medical Answering Services Cost?
Finger Lakes Answering Service offers affordable medical answering service plans starting at $50. Contact us for more information.