Quoted by D.M. – Property Management Company
“They make my day, every day. Every time I come in to take them off service I’m thrilled at how friendly they are and impressed because they are very efficient.”
♦ Trained and experienced live operators allow us to handle many types of calls from maintenance issues to emergency situations for property or apartment owners.
♦ Dispatch emergency calls to your staff quickly and accurately.
♦ Back-up procedures in place to ensure calls are delivered.
♦ Urgent and non-urgent calls can be delivered in a manner you prescribe.
♦ Handle calls such as information, employment inquiries, etc.
♦ Customer service leaders are on duty at all times to answer questions.
♦ Call screen option available to “weed out” non-urgent calls going to operator.
♦ Depending on the need of the tenant, we are able to dispatch to the appropriate maintenance staff.
Our answering service handles many calls from tenants regarding:
♦ heat, water, maintenance issues
♦ emergency situations
Some property/apartment managers use us during normal office hours to handle overflow calls or when they are not available such as during apartment inspections, tours or lunch.